Cleverly Connecting Aftersales and Service with Technical Documentation

Quanos InfoTwin integrates product information into a single virtual location and makes it available to the relevant stakeholders.

1. Quanos InfoTwin keeps service-relevant data synchronized and up to date
2. Quanos InfoTwin simplifies service, after-sales, and maintenance processes
3. Digital twins are essential if you want to enjoy the advantages of Industry 4.0 – including predictive maintenance
4. To benefit from the digital information twin, manufacturers need the corresponding software solutions like Quanos InfoTwin

In other words, with Quanos InfoTwin, you can distribute – preferably service-relevant – information from Quanos SCHEMA ST4 and other sources at the touch of a button. The positive results are greater service quality and customer satisfaction together with lower service costs. Quanos InfoTwin is the tool you need to create added value from your technical documentation.

• Information from the technical documentation and spare parts management departments is bundled
• The information important for aftersales and service is intelligently networked and is available in a digital information twin
• Product and situation-specific knowledge is created

With Quanos InfoTwin, you can avoid:

• High level of manual effort involved in creating and supplying spare parts catalogs and documentation in aftersales & service.
• High costs due to incorrect operation or as a result of misidentification of spare parts because relevant information is not universally available.
• High workload for IT departments, which delays the introduction of new software solutions.
• Strict requirements for the skill level of employees since lots of information is dispersed across different systems such as ERP, CAD, CRM, and PLM.